Returns Policy

Collectible Items & Returns

At Pokéchu Cards, we take great care in selecting, packing and protecting every collectible item before it is shipped.

Due to the collectible nature of our products, we do not accept returns or exchanges once an order has been delivered.

This policy helps protect our customers and our store from issues involving opened, swapped, replaced, or altered cards and ensures that all collectors receive items in the condition they were sent.

Before Ordering

Please carefully review product descriptions, images and details before purchasing. Our cards are fan-art collectible cards intended for collecting and display purposes and are not official trading card game products.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or there is an issue caused by us, please contact us within 7 days of delivery with:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will review the situation and work with you to resolve it.

Lost or Damaged During Delivery

Once your order has been shipped, we are not responsible for delays, loss, or damage caused by the postal carrier. We recommend selecting tracked shipping where available.

Contact Us

If you have any questions about your order, please contact us at:

Pokechucards@gmail.com

We are always happy to help.